Frequently Asked Questions

How secure is

We take all commercially reasonable precautions to protect your personal information.The servers that store your personal information are housed in a secure environment. International Children's Books uses 128-bit encryption key over Secure Socket Layer (SSL) security. SSL provides encryption between web browser and web servers.

What shipping method do you use?

Our preferred method of shipping is USPS Priority service. However, we could use other shipping services (e.g. UPS, FedEx or DHL) if so specifically requested . For shipping rates via USPS and UPS see the Shipping Delivery Time and Cost.
What payment method do you accept?
We accept Visa, Mastercard, American Express and Discover through our secure merchant gateway. 

What happens if the ordered product arrives damaged or defective?

Any damaged article must be returned in the original packaging within 30 days from date of purchase. We will then replace the damaged or defective article with a new one. Also, please note that returns of any books containing Cassettes, DVDs or CDs that have been opened - will be not accepted. See our Return Policy .

Why was my credit/debit card be declined when I know for certain that I have the funds available?

A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

Does knows specifically why my credit/debit card was declined?

Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 3 business days, your order will be voided.

May I pay using a check or a money order?

You can place an order and pay by check or money order. Basically, you'll have to write the order number on your check, print your confirmation, wrap the check or money order in it and send it to:

Eitanoah/Yona Eckstein
9221 Stony Crest Circle, #311
Richmond, Virginia 23235
Ref: so# (write order number here)

We must receive your payment within 7 days of the day you placed your order, or your order will be cancelled.
We are currently expanding the list of Frequently Asked Questions. If you have any other questions you think we should include, please contact us.